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  3. OpenSupports

OpenSupports
Version : 4.4.0
Votes: 27

OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support.

  Space Required : 14.05 MB

  Release Date : 06-03-2019

  Get Support : Visit Support Site

  Reviews : 1

   Features

  • Responsive design
    OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers.
  • Custom Responses
    Don't repeat yourself. With our system you can customize your own templates to respond tickets.
  • Articles and Topics
    Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
  • Staff members
    Add as many staff members as you want, and assign each of them the set of departments they will respond.
  • Departments
    Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge.
  • File Attachments
    Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files.
  • CSV Import
    You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email.
  • Notifications
    You can easily see a log of all the last actions that have taken place in your OpenSupports website.
  • Email Templates
    You can customize your email templates for common actions in OpenSupports to look according to your company style.

Ratings Total User Guest
 
 17 0 17
 
 3 0 3
 
 0 0 0
 
 0 0 0
 
 7 0 7
Average Ratings 3.85 0.00 3.85
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Reviews
Almost
by a Guest - Niels - December 18, 2017, 7:32 pm
This is close to perfect. Good work!